WSC Library
Configuration Requirements
Wellsky Human Services Computer Configuration Requirements (NEW 1/5/2024)
Quality Assurance Library
Worker Portal
Manuals
The Case Management Manual chapters listed in this section are only chapters that require Waiver Support Coordinators to complete a function/process within the respective chapters.
iConnect Case Management Training Manual
Please Select a Chapter
Chapter 13 Other Non-Waiver Eligible Settings – Admission
eLearning Modules
WSC Mentee Role and Caseload Capacity Limits in iConnect (NEW 12/1/2025)
TRAIN FL iConnect Self-Paced Training Modules - WSC (NEW 5/6/2025)
WSC Interaction with SANs (Updated 6/8/2022)
Cost Planning and Support Planning Videos
SAN Videos
Cost Plan & Authorization Documents
Planned Service versus Authorization Report Job Aid - WSC (NEW 12/1/2025)
Updating Authorizations - LSD 3 and LSD 4 Monthly Service Codes Job Aid (Updated 02/10/2026)
Cost Plan Rollover Cheat Sheet (Updated 3/5/2026)
CDC+ Cost Planning Job Aid (Updated 11/12/2024)
Eligibility & Medication Documents
Documents
Adding a Legal Representative and Client Advocate in iConnect Job Aid (New 5/18/2026)
WSC Mentee Role and Tasks for QOs and Mentors in iConnect Job Aid (New 12/1/2025)
Plan Validation Errors Job Aid (Updated 8/27/2025)
iConnect Significant Additional Needs (SAN) Quick Reference Guide – WSC Version
Documenting Personal Disaster Plan in Notes (NEW 5/29/2025)
Updating Consumer Demographics (Updated 5/1/2026)
Documenting Non-Billable Activities - 0000-NB WSC Administrative Activity
Notes in iConnect Job Aid (Updated 12/20/2024)
iConnect Notes Quick Reference Guide (Updated 12/20/2024)