Quality Assurance Library – APD iConnect
Manuals
Event Notifications/Roster Violations Training Manual (UPDATED 7/18/2024)
QA – Alert Remediation Training Manual (UPDATED 7/18/2024)
QA – PDR High Score Training Manual (UPDATED 7/18/2024)
QA – PDR Low Score Training Manual (UPDATED 7/18/2024)
QA – Other Remediation Training Manual (UPDATED 7/18/2024)
ROM Letter Service Provider Actions Job Aid (NEW 2/3/2025)
TRAIN Video Listing
Providers can view the videos in TRAIN Florida listed below:
APD - iConnect - Quality Assurance - Alert Remediations Part 1
APD - iConnect - Quality Assurance - Alert Remediations Part 2 (As Needed Workflows)
APD - iConnect - Quality Assurance - PDR High Score Remediations Part 1
APD - iConnect - Quality Assurance - PDR High Score Remediations Part 2 (As Needed Workflows)