Waiver Support Coordinators iConnect FAQ
Access
As an agency owner, should I use the WSC/CDC role or service provider role for case notes?
As the agency owner, you have the Service Provider role which will allow you access to the Provider Record. In order to document your WSC case notes (progress notes) on the consumer’s record, you will need to use the WSC/CDC role.
Can multiple employees have the same access to iConnect?
All Waiver Support Coordinators will have access to the WSC/CDC role within iConnect. Agency owners determine the types of information their employees (Waiver Support Coordinators and Administrative staff) can access, as well as their roles within iConnect.
Can providers request multiple logins for different management staff?
Each iConnect user has an individual login.
Do employees have different usernames and passwords?
Each iConnect user has an individual login.
Can Waiver Support Coordinators (WSCs) complete all their required tasks without using iConnect?
WSCs will be using direct entry into iConnect for all major functions such as support plans, planned services, cost plans, etc.
Authorizations
In case of emergency, how do we authorize an increase for a specific month or week?
If services need to be adjusted to meet the individual’s health and safety needs, providers will contact the Waiver Support Coordinator, who will work with the region to make the necessary adjustments.
Can we print all authorizations at once, or do they need to be printed individually by client?
Waiver Support Coordinators can print all authorizations using the APD Reports Service . Providers have access to their authorizations in iConnect.
Communications
Are Waiver Support Coordinators able to email providers through iConnect?
Currently, users are not able to email through iConnect. However, WSCs and providers can communicate within a consumer's record via the Notes tab and by adding one another as note recipients.
Will the Waiver Support Coordinators receive alerts when a request is sent?
WSCs, like providers, should regularly check their “My Dashboard” section in iConnect for new notes and ticklers.
Cost Plans
Can a Waiver Support Coordinator transfer funds from one sibling to another or from individuals with unused funds within their caseload to avoid requesting additional funds from the State of Florida?
Individual budgets are allocated to specific individuals enrolled on the iBudget waiver and cannot be shared with other iBudget enrollees.
Data Integrity
Who is responsible for keeping the consumer record accurate?
Waiver Support Coordinators are responsible for verifying the accuracy of information in the individual consumer record for those enrolled in the iBudget Waiver. For individuals determined eligible for services but not yet enrolled in the iBudget Waiver, APD staff maintain the information within those records.
How does APD safeguard against system failures? Is there a backup?
iConnect has an industry standard backup and recovery plan in place to prevent any data loss or business interruption.
Medications
Is Electronic Medication Administration Record (eMAR) information included in iConnect?
eMAR functionality is not currently available in iConnect.
Does the medications tab show the date a medication was updated?
All screens in iConnect include a history viewer, allowing users to see when the record was last updated, by whom, and what was changed.
System Requirements
Is iConnect available for Mac OS?
At this time, iConnect is not compatible with other operating systems.